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Customer Service

Our Customer Service team is here to support you with any queries you may have about your purchases from the online Thatchers Farm Shop.

Our office hours are from 8.30am to 6pm, Monday to Friday and Saturday from 8am-4:30pm. You can contact us by calling 01934 822862, emailing, or using our Live Chat service to chat directly with one of our team. Alternatively you can use the Contact form further down this page.

Please make sure that you’ve checked the status of your order under My Account if you’re expecting a delivery. You can also read about our Delivery and Returns policies on our website. If you still need speak to one of the team, we’d recommend reaching out via Live Chat to get the quickest response.

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Thatchers Cider Company Ltd, Myrtle Farm, Sandford, Somerset, BS25 5RA