THE RAILWAY INN  – PRIVACY NOTICE

 

1. IMPORTANT INFORMATION AND WHO WE ARE

 

Thatchers Railway Inn Limited (registered in England and Wales with company number 10002976) whose registered office is Myrtle Farm, Station Road, Sandford, Winscombe, Avon, England BS25 5RA (hereafter referred to as “The Railway Inn”) is a wholly owned subsidiary of Thatchers (Myrtle) Farm Limited (company no 08473484) and together with Thatchers Holding Limited (Company no: 06666091), John Thatcher Farming Limited (Company no: 08473630) and Thatchers Cider Company Limited (Company no: 00550634) (“Thatchers Cider”)  is part of the Thatchers Cider group of companies.

 

The Railway Inn is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way.

 

This privacy notice provides information on how Thatchers Cider and specifically The Railway Inn collect and process your personal data:-

 

1. when you visit :-

• the domain name “TheRailwayInn.com” (which will automatically take you to https://www.thatcherscider.co.uk/railway-inn (“The Railway Inn Site”);

 

• the sub web pages within Thatchers Cider’s website, thatcherscider.co.uk (“Thatchers Site”) relating to The Railway Inn

together Our Site.

 

1. when you contact The Railway Inn via Our Site, by telephone, email or in person to make an enquiry and/or booking at The Railway Inn;
2. when you visit the Railway Inn in person.

 

This notice should be read in conjunction with the other privacy notices that are on Thatchers Site:-

• https://www.iubenda.com/privacy-policy/79628958
• Privacy Notice – Thatchers Cider

which contain more detailed information [about data security, data retention and lawful processing bases.]

 

Definition of Personal Data

Personal Data means any data that relates to an identifiable living person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us via our Site, by telephone, by email or in person..

 

By providing your personal data, you agree that we can use your personal data in accordance with this policy. Ensure you understand this policy in its entirety and take your time to read it.

 

Who are we?

The Railway Inn is a public house and restaurant based in Sandford, Somerset. As noted above we are part of the Thatchers Cider group and situated  adjacent to Thatchers Cider Company.

 

Our address is:

The Railway Inn,

Station Road,

Sandford,

Somerset,

BS25 5RA.

 

 

2. HOW DO WE COLLECT INFORMATION FROM YOU?

We collect information from you:

• when you make a booking.
• when you visit our restaurant (eg. preferences, allergies, CCTV, connect to the WiFi, give payment details ).

 

• make an enquiry.

 

• when you sign up to marketing emails.

 

3. WHAT TYPE OF INFORMATION IS COLLECTED FROM YOU AND WHEN?

You may be asked to submit personal information about yourself when you make a booking. We will collect this information so we can fulfil your booking request and you may dine at our venue.

 

When you make a booking via Our Site, by telephone, email or in person:

The Railway Inn collects information such as:

• title
• name
• email address (used for booking confirmation and post-dining feedback emails)
• home or work address
• billing information taken for deposits, ticketing, or holding credit card information for use in the case of no-shows (where applicable)
• telephone number
• company name
• dietary requests/allergy information
• marketing preferences (whether you opt-in or opt-out)
• when you dine at The Railway Inn:
• marketing responses (where applicable)
• survey responses, prize draws and competitions,
• current and past restaurant reservation details
• Birthdays and Special Occasions

 

When you access our Site:

There is “Device Information” about your computer hardware and software that is automatically collected by the Site. This information can include:

• device type (e.g. mobile, computer, laptop, tablet)
• cookies
• operating system
• IP address
• browser type
• browser information (e.g., type, language, and history)
• domain names
• access times
• settings
• referring website addresses
• other data about your device to provide the services as otherwise described in this policy.

Further information regarding the information obtained when you use Our site is set out in the

 

• • https://www.iubenda.com/privacy-policy/79628958
  • Privacy Notice – Thatchers Cider

Cookie Policy of thatcherscider.co.uk – Thatchers Cider Ltd]

 

When you visit The Railway Inn in person

When you visit there is CCTV at the premises and we also have WiFi. In addition to personal information referred to above when you visit, the following may also be collected:-

• Identity, contact, technical data and usage data of those who log into out WiFi network. Note: This will include such data of children aged 13 or above when they log into our WiFi network. We are allowed to process Children’s data where it is if required for our legitimate interests, or to comply with a legal obligation, alternatively or in addition we may process Children’s data on the basis of consent given or authorised by the holder of parental responsibility),
• Identity –  captured by CCTV recording in the communal areas of the pub to ensure the safety of our customers and employees.

 

Careers:

If you’re interested in working at Thatchers Cider and/or specifically the Railway Inn please visit the careers section that can be accessed via the Thatchers Site  or click the link here: JOIN THE FAMILY – Thatchers Cider Company

 

 

HOW IS YOUR INFORMATION USED?

Our use of your personal data will always have a lawful basis, either because it is necessary to complete a booking, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.

 

We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• Send you service emails (booking confirmation and post-dining feedback).
• Improve our products and services.
• Send marketing communications if you have opted in to receive them.
• We may use the information to customise the website according to your interests.

 

WHO HAS ACCESS TO YOUR INFORMATION?

Any personal information we request from you will be safeguarded under current legislation.

 

We will only share your information with companies if necessary to deliver services on our behalf. For example service providers (e.g. ResDiary for the provision of online bookings, , third-party payment processors, and other third parties to provide our Sites and fulfil your requests, and as otherwise consented to by you or as permitted by applicable law.

 

Third parties (including Thatchers Cider) whose content appears on our Site may use third-party Cookies, as detailed below. Please refer to ‘Use of Cookies’ for more information on controlling Cookies. Please note that we do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.

 

You may choose to restrict the collection or use of your personal information at any point. Please refer to the Your Legal Rights s section of this Privacy Policy for details.

 

As noted above, please see the other privacy notices that are on the Site, for further details of who has access :-

• https://www.iubenda.com/privacy-policy/79628958 
• Privacy Notice – Thatchers Cider

 

HOW AND WHERE DO WE STORE DATA?

We only keep your personal data for as long as we need in order to use it as described in this privacy policy, and/or for as long as we have your permission to keep it.

 

For reservations taken through ResDiary software,ResDiary data is stored securely in Microsoft Azure data centre  based in London.

 

Please see the other privacy notices that are on the Site, for further details of how and where data is stored :-

• https://www.iubenda.com/privacy-policy/79628958 
• www.thatcherscider.co.uk/legal/privacy-/

 

 

YOUR LEGAL RIGHTS

Marketing: We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not pass your details to any third parties for marketing purposes unless you have expressly permitted us to. Furthermore, you can change your marketing preferences at any time by contacting us by email at.

 

You have a right to request a copy of the personal information that The Railway Inn holds about you and have any inaccuracies corrected. Any such requests should be made to this email address:.

 

You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.

 

 

Security

Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our Site.

 

Use of ‘cookies’

Like many other websites, Our Site uses cookies, to help you personalise your online experience.

 

A cookie is a text file that is placed on your hard disk by a web page server which allows the website to recognise you when you visit. Cookies only collect data about browsing actions and patterns, and do not identify you as an individual.

 

We use cookies for the following purposes:

• Authentication, personalisation and security: cookies help us verify your account and device and determine when you log in, so we can make it easier for you to access the services and provide the appropriate experiences and features. We also use cookies to help prevent fraudulent use of login credentials.
• Performance and analytics: cookies help us analyse how the services are being accessed and used, and enable us to track the performance of the services. For example, we use cookies to determine if you viewed a page or opened an email. This helps us provide you with information that you find interesting. We also use cookies to provide insights regarding your End Users and your sites’ performance, such as page views, conversion rates, device information, visitor IP addresses, and referral sites.
• Third Parties: Third Party services may use cookies to help you sign into their services from our services. We also may use third-party cookies, such as Google Analytics, to assist with analysing performance. Any third party cookie usage is governed by the privacy policy of the third party placing the cookie.
• Opting Out: You can set your browser to not accept cookies, but this may limit your ability to use the services.

 

Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

 

Please see the Cookie Policy on Thatchers Cider Site [https://www.iubenda.com/privacy-policy/79628958/cookie-policy]

 

What happens if our business changes hands?

We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business. Any personal data that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part. The new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by us.

 

In the event that any of your data is to be transferred in such a manner, you will NOT be contacted in advance and informed of the changes. When contacted you will NOT, HOWEVER, be given the choice to have your data deleted or withheld from the new owner or controller.

 

Changes to this statement

 

The Railway Inn will occasionally update this Privacy Policy to reflect company and customer feedback. The Railway Inn encourages you to periodically review this statement to be informed of how The Railway Inn is protecting your information. This policy was last updated July 2026.

 

Contact Information

If you have any questions regarding this privacy notice

or about the use of your personal data or you want to exercise your privacy rights, please contact one of the following ways:

• Email address: dataprotection@thatchers.co.uk
• Postal address: The Railway Inn Limited, Station Road, Sandford, Somerset BS25 5RA
• Telephone number: 01934 822862

 

We will aim to use commercially reasonable efforts to promptly determine and remedy the problem.