By using a specialist delivery service and packing in thick boxes, we have tried to ensure that your online purchases arrive in the same condition they left us. However, breakages may occasionally happen; similarly, goods may occasionally be faulty.
If you are not satisfied for any reason with your purchase, we should be notified within 24 hours and the damaged or faulty goods should be returned within 7 days. We are happy to arrange collection by our courier at no extra charge to you. A credit for the goods will be made within 28 days, or replacements dispatched within 7 working days of receipt of these goods.
For more information about returns, or to notify us about an issue with your purchase, please contact our Customer Service team by calling 01934 822862, emailing firstname.lastname@example.org, or using our Live Chat service to chat directly with one of our team.