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FAQ for technical dispense problems

FAQ for technical dispense problems

Problem Possible cause Solution
Flat Cider
  • Gas cylinder empty/gas not on
  • Cellar temperature too low
  • Cellar template too high
  • Dirty glasses
  • Too much rinse aid in glass-wash
  • Check gas is on and check cylinder contains gas. Change gas cylinder if necessary
  • Ensure 12-14°C
  • Ensure 12-14°C
  • Check glass cleaning procedures
  • Inspect glass-washer operation and adjust
No Dispense
  • Empty barrel
  • Cellarbuoy not filled with cider and ball not floating
  • Gas cylinder empty
  • Kink in pipe
  • Change barrel
  • Fill cellarbuoy with cider and release ball
  • Change cylinder
  • Straighten out kink
Slow Dispense
  • Dirty lines
  • Empty gas cylinder
  • Gas not turned on at cylinder and secondary reducing valve
  • Clean lines
  • Change cylinder
  • Turn gas on
Fobbing Cider
  • Low gas pressure
  • Cellar temperature too low
  • Cellar temperature too high
  • Yeast in lines
  • High carbonation
  • Excess pressure
  • Change cylinder
  • Ensure 12-14°C
  • Ensure 12-14°C
  • Clean lines
  • Switch off the gas at the end of each session
  • Traditional ciders only: vent container
Hazy ‘Bright’ Cider
  • Lines have not been cleaned in the last 7 days
  • Infected cider
  • Out of date cider
  • Clean lines, if this does not work: flush through lines with water and try new keg
  • Change barrel
  • Check dates
  • Apply a system for stock rotation
Off Flavours
  • Dirty lines
  • Infected cider
  • Out of date cider
  • Clean lines
  • Change barrel
  • Check dates
  • Apply a system for stock rotation
Faulty Keg
  • Cider not dispensing correctly
  • Try using another keg, if this works then go back to the original keg